Completing the Job - A Final Checklist For Building and Home Improvement Projects

When you make the final payment you eliminate your greatest point of leverage with the contractor. Before you sign off on the completion of your building or home improvement project and make that payment, use this checklist to make sure the job is complete.

Check that:

All work meets or exceeds the standards that are spelled out in the contract.

You have all written warranties for materials, fixtures and workmanship. You should also have any owner's manuals for appliances or other devices.

You have proof that all of the subcontractors and suppliers have been paid in full. This is important for protecting yourself from mechanics liens.

The work site has been cleaned up as agreed and cleared of any excess materials, as well as, tools and equipment.

You have inspected and approved all of the completed work. Be sure to check that all fixtures, appliances, etc. are hooked up and working properly.

Where to Complain

If you have a problem with your contractor or project, try to resolve it with the contractor first. If approached correctly many disputes can be resolved at this level. Follow up any phone conversations with a written letter restating your understanding. Send it by certified mail and request a return receipt so that you can prove that the company received your letter. Be sure to keep a copy for your files.

If you have done your best to work things out with the contractor and still can't get satisfaction, you may want to consider contacting the following organizations for further information and help:

Your State and/or local consumer protection offices.

Your state or local Builders Association or Remodelor's Association or Council.

Your local Better Business Bureau.

Your local Action Line

Consumer reporters. Check with local newspaper, TV and radio stations for contacts.

Local dispute resolution programs.

The best way to avoid getting to this point is to follow the guidelines for contractor.html" target="_blank">hiring a contractor, spell everything out in writing, make sure you are paying attention throughout the project and keep the communication lines open.

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